Shipping policy

Shipping Policy - Bathe The Label

Welcome to the Shipping Policy of Bathe The Label. This policy outlines the shipping options, delivery times, and related terms for products purchased from our online e-commerce store. Please review this policy before placing an order to understand our shipping processes.

Shipping Methods and Timeframes

a. Standard Tracked Shipping: We offer standard tracked shipping for all orders. The estimated delivery timeframe for standard shipping is 5-10 business days from the date of dispatch, depending on your location within Australia.

b. Express Tracked Shipping: For faster delivery, we also provide express tracked shipping as an option at checkout. The estimated delivery timeframe for express shipping is 1-4 business days from the date of dispatch, depending on your location within Australia.

Order Processing Time

a. Order Fulfillment: We strive to process and fulfill orders promptly. Once your order is confirmed and payment is received, it will be processed for dispatch within 1-2 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer.

b. Dispatch Notification: Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. This will allow you to track the progress of your shipment.

Delivery Time Frames and Delays

a. Estimated Delivery: The delivery time frames provided for standard and express shipping are estimates based on typical delivery times. However, please note that these time frames are not guaranteed and may vary due to factors beyond our control.

b. Australia Post Service: We rely on Australia Post for our shipping services. While we make every effort to ensure timely delivery, we are not liable for any delays caused by Australia Post or other unforeseen circumstances, such as weather conditions or public holidays.

Shipping Charges

a. Shipping Costs: Shipping costs will be displayed at checkout and are calculated based on the weight and dimensions of the package, as well as the destination address within Australia.

b. Free Shipping: We may offer free shipping promotions on select orders or during specific promotional periods. Any such promotions will be clearly communicated on our website or through our marketing channels.

International Shipping

Please note that at present, we only ship within Australia. We do not offer international shipping options. We apologize for any inconvenience caused.

Address Accuracy and Delivery Issues

a. Address Accuracy: It is your responsibility to provide accurate and complete shipping information when placing an order. We are not responsible for any delays, losses, or additional costs resulting from inaccurate or incomplete address details provided by you.

b. Delivery Issues: If you encounter any issues with the delivery of your order, such as non-delivery or damaged packages, please contact our customer support team at hello@bathethelabel.com.au. We will work with you and the shipping carrier to resolve the issue as quickly as possible.

If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact us at hello@bathethelabel.com.au Our customer support team will be happy to assist you.

Last Updated: 1st July 2023